Hello,
I'm Hrushikesh
Product x Customer Success
Product Manager + Customer Advocate with technical grit. I translate user pain into prioritized product work that actually moves metrics.
Work Experience
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- Ex-Founder
- Accelerated Revenue Growth Owned the end-to-end product lifecycle for the AI-based SaaS platform, including strategy, discovery, design, and optimization. Successfully launched new features and voice models that contributed to an 11.6% YoY revenue growth.
- Boosted Engagement by 27% Implemented A/B testing, product analytics, and continuous feedback loops, refining the UX/UI to improve adoption and engagement by 27%.
- Reduced Churn & Optimized Roadmap Conducted user research, competitive analysis, and client interviews to identify critical gaps, which informed roadmap prioritization and successfully reduced churn.
- Scaled Market Reach Drove strategic integrations by collaborating with competitors and partners, significantly expanding market reach and increasing enterprise adoption.
- Delivered High-Quality Features Authored detailed Product Requirement Documents (PRDs) and coordinated cross-functional sprints, ensuring the timely delivery of high-quality features and product updates.
- Drove Platform Adoption & Upsells Led client-facing product demos, pre-sales consultations, and API walkthroughs, resulting in an 8% increase in upsells by directly aligning product capabilities with B2B/high-value B2C customer needs.
- Reduced Support Friction by 36% Developed and maintained comprehensive Help Center content, refined onboarding flows, and created in-app guidance, significantly improving platform self-service and adoption.
- Owned Global Client Relationships Managed B2B and high-value B2C accounts across North America, Europe, and APAC, building trusted relationships that drove recurring revenue growth and client retention.
- Streamlined Operations Improved operational efficiency and maintained high client satisfaction by streamlining invoicing, pre-sales support, and refund processes.
- Voice of the Customer Acted as the customer's direct advocate, gathering actionable insights and influencing roadmap decisions shared directly with the CEO.
- Ensured High System Uptime: Provided development and critical support for mainframe financial systems (COBOL, JCL), managing daily batch operations and proactively resolving complex production abends.
- Contributed to Core Development: Wrote clean, modular COBOL and JCL code to implement new features and support updates, adhering strictly to industry best practices and compliance standards.
- Cross-Functional Collaboration: Worked closely with onsite teams and the US-based Fiserv client team to understand business requirements and ensure accurate, timely implementation of changes.
- Validated Application Integrity: Conducted rigorous system testing for mainframe applications, including the creation of detailed test cases and test reports to ensure system reliability and data accuracy.
- Responsibility and Ownership: Maintained full technical ownership, including investigation and resolution of software defects and contribution to technical documentation for system changes.
- Maintained High User Satisfaction Handled and resolved a high volume of client inquiries via email and chat, ensuring a smooth and responsive support experience critical for an advertising platform.
- Contributed to Product Feedback Loop Actively captured and synthesized user pain points and feature requests, effectively funneling customer insights to the product and development teams to guide immediate fixes.
- Drove Retention via Support Provided consultative support focused on helping clients maximize their return on investment (ROI) from the ad platform, aligning ticket resolution with long-term retention goals.
- Improved Efficiency Created and maintained a library of standardized support response templates and FAQs, significantly reducing average ticket resolution time.
- Aligned Support with Marketing Worked cross-functionally to ensure a consistent customer journey, translating marketing promises into reliable support actions to build user trust.
- Informed Growth Strategy Conducted comprehensive market research and competitor analysis on the digital advertising landscape, identifying key market gaps and potential growth opportunities.
- Supported Campaign Execution Assisted in planning and executing targeted digital marketing campaigns across social media and email, directly contributing to lead generation and user engagement metrics.
- Analyzed Consumer Behavior Analyzed campaign performance data and user behavior trends to define effective messaging themes and refine content strategies.
- Contributed to Content Creation Collaborated with the marketing team to develop content and creative assets (e.g., ad copies, landing page text) aligned with specific campaign goals and platform features.
- Optimized Outreach Supported the development of audience segmentation strategies and optimized email outreach tactics, contributing to improved click-through rates and campaign conversion efficiency.
- End-to-End Product Development and Ownership Conceptualized, designed, and developed the complete automotive news and review website from scratch, including domain acquisition, hosting setup, and site architecture.
- Achieved Hyper-Growth via SEO Executed a comprehensive content strategy and aggressive SEO campaign that resulted in 6,000+ monthly unique visitors within just 3–4 months.
- Validated Product Monetization Secured Adsense approval on the first attempt within just one month of launch, validating the site's content quality and traffic potential for advertising revenue.
- Secured Top Rankings Successfully ranked articles on the 2nd and 3rd pages of Google for high-competition automotive keywords, demonstrating rapid search engine authority building.
- Drove Brand Credibility Built strong partnerships with the PR teams of multiple automotive companies, securing press releases and media collaborations that enhanced the platform's credibility and content depth.
Skills
Tools and Softwares
Agile Execution & Prioritization
Expertly managed sprints, backlog and feature prioritization for SaaS platform.
Intuitive UX/UI Collaboration
Collaborated with design to eliminate friction, accelerating feature adoption.
Global Support Operations
Drove support operations and converting user tickets into roadmap inputs.
User Intelligence & Optimization
Analyzed user journeys and drop-offs to drive data-backed product decisions.
API Walkthroughs & Testing
Conducted technical demos and testing for enterprise client API integrations.
Global Payment Infrastructure
Managed payment workflows, invoicing, refund plan logic and revenue.
Localized Payment Solutions
Handled domestic payment processing, and optimizing the flow for regional clients.
Technical Proficiency
- HTML
- CSS
- Java Script
- SQL
- Python
- COBOL
- JCL
- DB2
- Selenium
Agile Software Development 
Agile Project
Management 
Database Management 
EF Solo - General English
Case Studies
Reducing Drop-off in PhonePe's Custom Payment Flow
Rethinking the Mandatory Phone Number Input
Simplifying the Hunt for Amazon’s Budget Products
Curating a Clear PDP and offers to Sub ₹1500 Products
More case studies coming soon...
Testimonials
Sujit Jadhav
Founder and CEO
Voicemaker
Hrushikesh has been a key force in Voicemaker’s growth. He blends product thinking
with customer empathy, builds scalable processes, and drives outcomes with full
ownership. A sharp, reliable leader who always keeps users and business impact at
the center.
Sneha Prasad
Content & Experience Designer
PayPal
Working with Hrushikesh was seamless. He comes with the skills of ownership, calm
around chaos and alot of responsibility.You can easily rely on him with the work and
he will ensure that he comes back with a solid solution. I had a great experience,
would love to collaborate in the future.
Ketan Pawar
Senior Analyst
Deloitte
When I faced an issue with the Voicemaker, Hrushikesh demonstrated
exceptional client ownership and sharp problem-solving skills. He quickly diagnosed
the usage challenge, delivering best-in-class customer service that resolved my
issues in no time at all. This rapid response minimized downtime and ensured a
seamless experience.
Dipen Devi
Senior Engineer
Mastercard
Worked with Hrushikesh at Capgemini, and his execution speed and clarity
consistently raised the bar for the team. Strong cross-functional collaborator with
a bias for delivery and continuous improvement. Any team looking for impact will
find him a high-leverage asset.
Tejas Godalkar
Testing Lead
Barclays
Hrushikesh brings uncommon ownership and sharp product thinking to every project. He
partners closely with engineering and QA to remove friction and ship with
confidence. Dependable, proactive and always focused on user value.
Aniruddha Vikhre
Assistant Manager
Reliance Jio Games
Hrushikesh brought real ownership and sharp product thinking to our custom voice
integration project. He partnered closely with our technical teams to remove
implementation friction,
leveraging his API integration skills to ensure high-quality voice assets were
shipped with confidence. Dependable, proactive and focused on user value.
Let's Connect
Open to exciting Product Management and Customer Success opportunities
Whether you want to discuss product strategy, customer success initiatives, or potential collaborations I'd love to hear from you.