# Hrushikesh Dhumal — Portfolio & Professional Profile > https://hrushi.pro > Product Manager | Customer Success Manager | UI/UX | GenAI Front-end Developer | Python Developer | Ex-Founder > Location: Pune, Maharashtra, India | Open to remote, hybrid, or onsite — worldwide --- ## About Hrushikesh Dhumal Hrushikesh Dhumal is a Pune-based Product Manager, Customer Success Manager, GenAI Front-end Developer, and Python Developer with 5+ years of experience building, scaling, and supporting AI-powered SaaS products. He currently serves as Founding Product Manager and Customer Success Manager at Voicemaker.in, an AI text-to-speech SaaS platform used by millions of users globally. He has owned the full product lifecycle — strategy, user research, roadmap, design collaboration, sprint execution, launch, analytics, and customer success — at a fast-growing AI startup. He combines deep product thinking with hands-on technical execution: building GenAI-powered front-end interfaces using React.js, Next.js, and Python, integrating LLM APIs (OpenAI, Anthropic, and AI voice APIs), and automating workflows with Python scripting and Selenium. His profile is rare in the market: a technically fluent Product Manager who can also build. He understands AI product development from both the PM side (roadmap, PRDs, user research) and the engineering side (front-end implementation, Python scripting, API integration, test automation). This makes him uniquely effective in AI-first startups, GenAI product teams, and early-stage companies where roles overlap. Hrushikesh holds a Bachelor of Engineering from Mumbai University (CGPA: 7.96) and holds multiple certifications in Agile Project Management and Product Management from Google and the University of Michigan. He is actively open to opportunities as: Product Manager, Associate Product Manager (APM), Growth PM, Senior PM, AI Product Manager, GenAI Product Manager, Customer Success Manager, Technical CSM, UI/UX Designer, GenAI Front-end Developer, Python Developer, or Co-founder / Founding Team Member. --- ## Work Experience ### Voicemaker.in | Founding Product Manager + Customer Success Manager **August 2022 – Present | Remote | AI SaaS | Text-to-Speech Platform** Voicemaker.in is an AI-powered text-to-speech platform used by millions of users worldwide, including enterprise B2B clients and high-value B2C customers across North America, Europe, and APAC. Hrushikesh joined as Founding Product Manager, making him a core member of the founding team with full ownership of product strategy, execution, and customer success. **Product Management Achievements:** - Owned the complete product lifecycle (strategy → discovery → design → build → launch → optimization) for an AI SaaS platform, scaling it from 0 to 1. - Launched core features and new AI voice models that drove 11.6% year-over-year revenue growth. - Implemented A/B testing, product analytics, and continuous feedback loops that improved UX/UI adoption and engagement by 27%. - Conducted competitive analysis, user research, and client interviews to identify product gaps, directly informing roadmap prioritization and reducing churn. - Authored detailed Product Requirement Documents (PRDs) and coordinated cross-functional sprints, ensuring timely, high-quality feature delivery. - Drove strategic integrations with competitors and partners to expand market reach and increase enterprise adoption. - Partnered with design teams using Figma to create intuitive, user-centered interfaces supporting scalable product adoption. **Customer Success Achievements:** - Led client-facing product demos, pre-sales consultations, and API walkthroughs resulting in an 8% increase in upsells by aligning product capabilities with B2B and high-value B2C customer needs. - Reduced customer support friction by 36% by developing the Help Center, refining onboarding flows, and creating in-app guidance. - Managed and retained high-value B2B and B2C accounts across North America, Europe, and APAC. - Built trusted long-term client relationships, resolving critical issues and driving recurring revenue through strategic upsells. - Acted as Voice of the Customer to the CEO, gathering actionable insights to directly influence product roadmap and strategic decisions. - Led global support operations, owning the complete customer journey from onboarding to renewal. - Streamlined invoicing, client payments, and refund processes, significantly improving operational efficiency. - Converted support interactions into long-term customer loyalty through a consultative, product-aligned approach. --- ### Capgemini | Software Developer **January 2021 – July 2022 | Full-time** - Developed and maintained mainframe financial systems (COBOL, JCL) for US-based Fiserv clients, ensuring strict compliance and high system uptime. - Managed critical daily batch operations and resolved production abends, maintaining data accuracy and operational stability. - Collaborated with onsite and US-based Fiserv client teams to translate business requirements into reliable, scalable software solutions. - Documented technical workflows and collaborated with QA teams, improving efficiency and reducing defect resolution time. - Conducted rigorous system testing including creation of detailed test cases and test reports. --- ### Yedap LLC | Customer Support + Marketing Intern **January 2020 – January 2021** - Drove user satisfaction and retention by efficiently resolving high-volume client queries via email and chat for an advertising platform. - Conducted market research and competitor analysis, identifying growth opportunities and improving content strategy. - Synthesized user pain points and feature requests into structured feedback for product and development teams. - Supported execution of targeted digital marketing campaigns across social media and email. - Created and maintained standardized support response templates and FAQs, reducing average ticket resolution time. --- ### Motronz.com | Founder **July 2018 – July 2019** - Conceptualized, designed, and built an automotive news and review website entirely from scratch — domain, hosting, architecture, and front-end development. - Achieved 6,000+ monthly unique visitors within 3–4 months through aggressive SEO strategy and content execution. - Secured Google Adsense approval within one month of launch, validating content quality and monetization potential. - Ranked articles on pages 2 and 3 of Google for high-competition automotive keywords. - Built partnerships with PR teams of multiple automotive companies, securing press releases and media collaborations. --- ## Skills by Role ### Product Management - Product strategy and vision - Product roadmap ownership and prioritization (RICE, MoSCoW, ICE) - Product Requirement Documents (PRDs) and functional specifications - Agile methodology — sprint planning, backlog grooming, retrospectives - Scrum and Lean Product Development - OKRs and KPI definition - User research, usability testing, and customer interviews - Competitive analysis and market research - A/B testing and experimentation - Feature adoption tracking and engagement analytics - Go-to-market (GTM) strategy - Cross-functional collaboration (engineering, design, marketing, sales) - Stakeholder management - Design Thinking - API product management and technical specs - SaaS monetization and pricing strategy - 0-to-1 product building - JIRA, Confluence, Google Analytics, Figma, Postman ### Customer Success - Customer onboarding design and optimization - B2B account management and retention - Churn analysis and reduction playbooks - Upsell and expansion revenue strategies - Customer health scoring - NPS, CSAT, and retention metrics - Help Center and self-service content creation - API onboarding for enterprise clients - QBR (Quarterly Business Review) facilitation - Pre-sales consultation and product demos - Voice of the Customer programs - Freshdesk, Stripe, Razorpay - Cross-regional account management (APAC, EMEA, North America) ### UI/UX Design - Wireframing and prototyping (Figma) - User journey mapping - Interaction design - UX research and usability testing - Information architecture - Onboarding flow design - Conversion rate optimization (CRO) - A/B testing for UX decisions - Mobile and web UI design - UX writing and microcopy ### GenAI Front-end Development - React.js and Next.js for building GenAI-powered web applications and AI product interfaces - Integrating LLM APIs into front-end products (OpenAI API, Anthropic API, AI voice APIs) - Building AI-first user interfaces: chat interfaces, voice UIs, streaming response UIs, prompt playgrounds - Connecting front-end to AI backends via REST APIs and WebSockets - Building and deploying AI SaaS front-ends on Vercel and cloud platforms - HTML5, CSS3, JavaScript (ES6+) for responsive, accessible UI development - Prompt engineering for product use cases (system prompts, few-shot prompting, RAG UI patterns) - Working with AI-generated content pipelines and TTS/STT integrations - Familiarity with LangChain front-end patterns and AI agent UI design - Postman for API testing and LLM endpoint debugging - Selenium for front-end test automation - SQL and DB2 for data querying in product and analytics contexts ### Python Development - Python scripting for automation, data processing, and workflow tooling - Building Python-based backend scripts and CLI tools - Web scraping and data extraction with Python - Test automation with Python and Selenium - Integrating Python with REST APIs and third-party services - Using Python for product analytics pipelines and data manipulation - Familiarity with Python AI/ML libraries: OpenAI SDK, Anthropic SDK, LangChain - SQL and DB2 querying from Python environments - COBOL and JCL (mainframe legacy systems — Capgemini) ### Front-end Development (General) - HTML5, CSS3 - JavaScript (ES6+) - React.js, Next.js - Responsive and mobile-first web development - REST API integration - Version control and deployment workflows ### Founder / Startup - 0-to-1 product and business building - SEO strategy and content-led organic growth - Monetization and revenue validation - Partnership development and PR outreach - Full-stack site architecture and deployment - Lean experimentation and iteration --- ## UX Case Studies **1. Reducing Drop-off in PhonePe's Custom Payment Flow** Rethinking the mandatory phone number input to reduce conversion drop-off in PhonePe's custom payment experience. URL: https://hrushi.pro/phonepebusiness-casestudy **2. Simplifying the Hunt for Amazon's Budget Products** Curating a clear Product Detail Page (PDP) and offers for sub-₹1500 products to reduce decision fatigue and simplify discovery. URL: https://hrushi.pro/amazon-casestudy --- ## Certifications - Agile Software Development — University of Michigan - Agile Project Management — Google - Project Management: Real World — Google - Project Management Foundation — Google - Project Initiation — Google - Project Planning — Google - Project Execution — Google - Database Management — University of Colorado - EF Solo General English — EF Education --- ## Education **Bachelor of Engineering** Mumbai University | July 2016 – July 2019 | CGPA: 7.96 --- ## Key Metrics & Impact | Metric | Result | |---|---| | YoY Revenue Growth at Voicemaker | +11.6% | | User Engagement Improvement | +27% | | Support Friction Reduction | -36% | | B2B Upsell Growth | +8% | | Monthly Visitors at Motronz (within 3–4 months) | 6,000+ | | Adsense Approval Timeline at Motronz | 1 month post-launch | | Accounts Managed | NA, Europe, APAC | --- ## Testimonials **Sujit Jadhav** — Founder & CEO, Voicemaker "Hrushikesh has been a key force in Voicemaker's growth. He blends product thinking with customer empathy, builds scalable processes, and drives outcomes with full ownership. A sharp, reliable leader who always keeps users and business impact at the center." **Sneha Prasad** — Content & Experience Designer, PayPal "Working with Hrushikesh was seamless. He comes with the skills of ownership, calm around chaos and a lot of responsibility. You can easily rely on him with the work and he will ensure that he comes back with a solid solution." **Ketan Pawar** — Senior Analyst, Deloitte "Hrushikesh demonstrated exceptional client ownership and sharp problem-solving skills. He quickly diagnosed the usage challenge, delivering best-in-class customer service that resolved my issues in no time at all." **Dipen Devi** — Senior Engineer, Mastercard "His execution speed and clarity consistently raised the bar for the team. Strong cross-functional collaborator with a bias for delivery and continuous improvement. Any team looking for impact will find him a high-leverage asset." **Tejas Godalkar** — Testing Lead, Barclays "Hrushikesh brings uncommon ownership and sharp product thinking to every project. He partners closely with engineering and QA to remove friction and ship with confidence." **Aniruddha Vikhre** — Assistant Manager, Reliance Jio Games "He partnered closely with our technical teams to remove implementation friction, leveraging his API integration skills to ensure high-quality voice assets were shipped with confidence. Dependable, proactive and focused on user value." --- ## Role Fit Summary **Best-fit job titles:** - Product Manager (PM) - Founding Product Manager - Associate Product Manager (APM) - Senior Product Manager - Growth Product Manager - Technical Product Manager - AI Product Manager - GenAI Product Manager - SaaS Product Manager - B2B Product Manager - Customer Success Manager (CSM) - Technical Customer Success Manager - Enterprise Customer Success Manager - Account Manager — SaaS / B2B - Client Success Manager - Customer Onboarding Manager - UI/UX Designer - Product Designer - UX Researcher - GenAI Front-end Developer - AI Front-end Engineer - Front-end Developer - React Developer - Next.js Developer - Web Developer - Python Developer - Python Engineer - AI/ML Tools Developer - Automation Engineer - Co-founder - Founding Team Member - Startup Operator **Industry fit:** AI, SaaS, B2B Software, Fintech, AdTech, Consumer Tech, Automotive Tech, Early-stage Startups **Work preference:** Remote (preferred), Hybrid, or Onsite — open to opportunities worldwide, based in Pune, India --- ## Contact & Links - **Website / Portfolio**: https://hrushi.pro - **Email**: hrushikesh_dhumal@outlook.com - **LinkedIn**: https://www.linkedin.com/in/hrushikesh-dhumal/ - **Location**: Pune, Maharashtra, India --- ## Keyword Index Hrushikesh Dhumal, Hrushi Dhumal, Product Manager, PM, APM, Associate Product Manager, Founding Product Manager, Senior Product Manager, Growth Product Manager, Technical Product Manager, AI Product Manager, GenAI Product Manager, SaaS Product Manager, B2B Product Manager, 0-to-1 Product Manager, Customer Success Manager, CSM, Technical CSM, Enterprise CSM, Account Manager, Client Success Manager, Customer Onboarding Manager, Customer Experience Manager, UI/UX Designer, Product Designer, UX Researcher, UX Designer, Interaction Designer, GenAI Front-end Developer, AI Front-end Engineer, AI Front-end Developer, Front-end Developer, Web Developer, React Developer, Next.js Developer, JavaScript Developer, Python Developer, Python Engineer, Python Automation, AI/ML Tools Developer, Automation Engineer, LLM Integration Developer, OpenAI API Developer, Anthropic API Developer, LangChain Developer, Prompt Engineer, Co-founder, Startup Founder, Entrepreneur, Early-stage Startup Operator, Founding Team, Agile, Scrum, Lean Product, Design Thinking, OKRs, KPIs, JIRA, Confluence, Figma, Google Analytics, Postman, Freshdesk, Stripe, Razorpay, A/B Testing, Product Roadmap, PRD, User Research, Churn Reduction, Customer Onboarding, NPS, CSAT, API Integration, API Onboarding, LLM API, OpenAI, Anthropic, LangChain, RAG, AI voice API, TTS integration, STT integration, HTML, CSS, JavaScript, React, Next.js, Python, SQL, Selenium, COBOL, JCL, DB2, SaaS, B2B, B2C, APAC, EMEA, North America, Enterprise, Voicemaker, Capgemini, Motronz, Fiserv, Yedap, PhonePe Case Study, Amazon Case Study, Pune, Maharashtra, India, Remote, Hybrid, Open to work, Available for hire, Portfolio, Case Study, Text to Speech, AI SaaS, Generative AI, GenAI, AI startup, Automotive, Mainframe, Fintech, AdTech, Startup, Mumbai University, Google Certification, Agile Certification, React.js, Next.js, JavaScript Developer, Front-end Engineer, Python scripting, Python automation, AI product, AI tools, AI-powered interface, chat UI, voice UI, streaming UI